Refund policy
Fair and simple.
When you can get your money back for Ayra, and how to ask for it.
Try before you payThe download and setup are free.
14-day refundOn the one-time activation, if Ayra doesn't work for you.
One emailWrite to us — no forms, no arguments.
1. One-time activation ($19.00)
If Ayra does not work properly on your PC, or she is not what you expected, ask for a refund within 14 days of buying the activation. We refund the full amount and switch the activation off.
After 14 days we may still refund if Ayra stops working because of a problem on our side that we cannot fix.
2. Online plans and credits (Vynoriq Key, Ayra Live)
- Unused credits can be refunded within 14 days of buying them.
- Credits or plan days that have already been used are not refundable, because the online service has been delivered.
- If a plan stops working because of a fault on our side, we refund or extend the unused part.
3. When we cannot refund
- The activation key was shared, sold or published, or the terms of use were broken.
- The payment was charged back or disputed while we were handling your request.
- The request is more than 14 days after purchase (except for faults on our side, above).
4. How to ask
Email support@vynoriq.com from your account email with: what you bought, the date, and the payment reference (Stripe / PayPal receipt, or the Easypaisa / JazzCash Transaction ID). A short reason helps us improve Ayra, but it is not required.
5. How the money comes back
- Card (Stripe) and PayPal: back to the same card or PayPal account, usually within 5–10 working days after we approve it.
- Easypaisa and JazzCash: sent to the same mobile wallet you paid from, within 7 working days.
We answer every refund request within 3 working days. Nothing here takes away rights you have under the consumer law of your country.